CLINICAL ADMIN & PATIENT SUPPORT ASSISTANT (x2)
We are building Excel Health, a digital healthcare platform providing telemedicine, home care services, and continuous patient support.
To support our growing operations, we are hiring 2 Clinical Admin & Patient Support Assistants to join our core operations team.
This is a high-impact hybrid role combining patient support, admin coordination, and light clinical operational tasks.
ROLE OVERVIEW
You will serve as the first point of contact for patients and the operational support system for doctors and nurses.
You will manage:
- Patient communication
- Community/forum engagement
- Home care coordination
- Administrative and clinical support tasks
KEY RESPONSIBILITIES
Patient Support & Communication
- Respond to patient inquiries via WhatsApp/platform
- Handle complaints, concerns, and general service questions
- Ensure patients are guided and supported at all times
Community & Engagement Support
- Manage and moderate the patient community/forum
- Share updates, health tips, and service information
- Ensure a safe, supportive, and engaging environment
Home Care Coordination
- Coordinate home medication delivery and nurse visits
- Liaise with mobile nurses and clinical team
- Track service completion and patient feedback
Administrative Support
- Maintain patient records and service logs
- Update trackers for appointments, payments, and follow-ups
- Support scheduling between patients and clinicians
Escalation Support
- Escalate clinical concerns to nurses or doctors promptly
- Ensure urgent issues are properly flagged and followed up
WHO WE ARE LOOKING FOR
We are looking for individuals who are:
- Medical Assistants / Nursing Assistants / Healthcare support staff
- OR experienced in hospital admin, customer care, or patient coordination
- Strong communicators and emotionally intelligent
- Calm under pressure and highly organised
- Comfortable using WhatsApp, Google Sheets, and digital tools
Bonus if you have:
- Healthcare background or clinical exposure
- Experience in customer service or patient-facing roles
WHY THIS ROLE MATTERS
You are not just admin.
You are:
- The first human connection point for patients
- The coordination hub of the entire system
- A key driver of patient experience and trust
- The operational backbone of Excel Health
ROLE DETAILS
- Role: Clinical Admin & Patient Support Assistant
- Type: Part-time or Full-time (flexible)
- Location: Hybrid(Nigeria-based preferred)
- Positions Available: 2
- Compensation: ₦70,000 – ₦120,000/month (based on experience and hours)
WHY JOIN EXCEL HEALTH?
- Be part of a fast-growing health-tech startup
- Work directly with doctors, nurses, and patients
- Gain exposure to telemedicine and digital healthcare systems
- Grow into operations, care coordination, or leadership roles
HOW TO APPLY
Send your CV + short introduction including:
- Relevant experience (admin, healthcare, or customer service)
- Why you want to work in digital healthcare
Interested? Send your CV and Leadership Certification/Portfolio of experience to Info@excelhealthmed.com and ogechukwu@excelhealthmed.com
