Excel Health – Privacy Policy
Effective Date: November 8, 2025
Last Updated: November 8, 2025
Welcome to Excel Health Ltd (“Excel Health,” “we,” “our,” or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal and medical information when you use our website, mobile app, or any related services (“the Platform”).
By using Excel Health, you agree to this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
We collect information to provide safe and effective healthcare services. This includes:
a. Personal Information
- Name, phone number, email address, date of birth, and gender.
- Identification details (where required for verification).
b. Medical Information
- Health history, symptoms, test results, and consultation notes shared during telemedicine sessions.
- Data from remote monitoring devices (e.g., blood pressure, glucose, or medication reminders).
c. Technical Information
- Device type, browser, IP address, and app usage data.
- Cookies or similar technologies used to improve user experience.
2. How We Use Your Information
We use your data to:
- Provide medical consultations, care coordination, and follow-up services.
- Personalize your health experience and improve our Platform.
- Process payments and manage your account.
- Send health education materials, updates, or appointment reminders.
- Comply with legal, professional, or regulatory obligations.
We will never sell or rent your personal data to third parties.
3. How We Protect Your Information
We use advanced technical and administrative safeguards to protect your information, including:
- Data encryption during storage and transmission.
- Secure servers and firewalls.
- Role-based access control for healthcare professionals.
- Regular audits and compliance checks.
Excel Health complies with the Nigeria Data Protection Regulation (NDPR) and follows international privacy principles, including HIPAA (Health Insurance Portability and Accountability Act) standards where applicable.
4. Sharing of Information
We only share information when necessary to deliver our services:
- With licensed healthcare professionals directly involved in your care.
- With payment processors (e.g., Paystack, Flutterwave, Korapay) for billing purposes.
- With regulatory authorities if required by law or for public health reporting.
- For identity verification such as KYC and KYB
All third-party partners are required to maintain strict confidentiality and data protection standards.
5. Your Rights
You have the right to:
- Access and review the personal data we hold about you.
- Request correction or deletion of your information (where legally possible).
- Withdraw consent for data processing at any time.
- Request a copy of your consultation records.
To exercise these rights, please contact us at info@excelhealthmed.com
6. Data Retention
We retain medical records and personal data only for as long as necessary to provide services and comply with professional or legal requirements.
When data is no longer needed, it is securely deleted or anonymized.
7. Children’s Privacy
Our services are primarily for users aged 18 and above.
If you are under 18, you must use the Platform under the supervision and consent of a parent or guardian.
8. Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or laws.
When updates are made, we will notify you through the Platform or by email.
Continued use after updates means you accept the revised policy.
9. Contact Us
If you have questions, concerns, or data requests, please contact us at:
Excel Health Ltd, Nigeria
📧 info@excelhealthmed.com
🌐 www.excelhealthmed.com
📞 Phone or Whatsapp: +447899546081, +2349060005351
By using Excel Health, you confirm that you have read, understood, and agree to this Privacy Policy.
